guide.trackerproducts.comSAFE Support Guide

this site Need help? Chat with our Support Team! Click Here Home Support Chat All Pages Home Support Chat All Pages More Home Support Chat All Pages This documentation is designed to improve your overall experience with Tracker Products SAFE tracking software. Installation guides, suggestions for performing common functions, software updates, and information on best practices can all be found here. If you are unable to locate information regarding a specific subject, please feel free to email support@trackerproducts.com. There are several ways to contact the Tracker Products Support Team. Click HERE for more details. We're always happy to help with any questions you might have! Newest Update: Version 112 - Released on Sunday, May 05, 2024 Version 111 - Released on Wednesday, February 07, 2024 Newest Major Features: Org Item Sharing Global Search 100,000 Items Transactions Expunging People From Cases Task Settings Item Splitting / Balancing Newest Webinar: V106 Featured Updates General User Information Logging Into and Out of SAFE: Logging Into SAFE Authenticating / Forgot Password? / Password RESET Creating a Shortcut on your Desktop Error - No Licenses Available Dashboard and Navigation (Nav) Menu Collapsing the Nav Menu User Settings and Multi-Factor Authentication Logging Out of SAFE Adding Cases, Persons, and Items: Adding Cases Adding Persons Adding Items Menu Customization Box Duplicating Items Splitting Items Item Splitting / Balancing Case Tabs: Case \ Basic Info Tab Case \ Persons Tab Case \ Items Tab Case \ Items Tab \ Actions Box Case \ Items Tab \ Reports Box Case \ Items Tab \ Export Case \ Media Tab Media Storage Folders Case \ Notes Tab Case \ History Tab Items Tabs: Item \ Cases Tab Item \ Media Tab Item \ Notes Tab Item \ Tasks Tab Item \ Chain of Custody Tab Item \ Scan History Tab Item \ History Tab Searching - Cases, Items, and People: Viewing Recent Cases Global Search Searching for a Case Cases found from a Search Searching for Items Items Found from a Search - All Items Items Found from a Search - Individual Items Searching for People People Found from a Search Exporting information to a .csv file after doing a Search Advanced Searching: VIDEO - Advanced Searching Searching for Disposals Searching for Check-Ins Searching for Check Outs Searching for Moves Searching for Transfers Searching for and Mass Updating Notes Searching for Media Searching for Tasks Searching for Exported Searches Editing / Adding to the Case: Editing Case Editing / Adding Person(s) Editing an Item Editing an Item and Manage Cases Changing a Person Type for a Case Item Actions: Checking an Item In Checking an Item Out Running a Report and Printing an Item Label Moving an Item Checking Items Out to Another Office Transferring Items Adding an Item to another Case (Item belonging to multiple Cases) Removing an Item From a Case Changing an Item's Primary Case Disposing of an Item Undispose an Item Scanning : Scanning Scanning Items from Another Office or Organization Scanning and Moving Containers Widgets: Creating Widgets Creating a Currency Total Widget over a Date Range Deleting Saved Searches Widget value is incorrect but resulting value is correct Miscellaneous: Containers Tasks Task Types, Sub Types, and Settings Tags Media Mass Downloads Mass Update User Settings Mass Update on Multiple Items Mass Update Custom Data Switching Offices Administrator Information Admin Miscellaneous: Introduction, Submitting a Support Ticket, and General Information SAFE Quick Start Guide Hardware Options List Before Logging in for the First Time Case(s) Reassignment when an Employee leaves Employee Name Change (Marriage) Merge Two Persons Expunging People From Cases Edit OrgID or ItemID Numbers Org Item Sharing Creating a Manual Inventory Report from an Item Search Updating Data (Singular v/s Mass Update) 100,000 Items Transactions User Lockout Logging Out of the Software (Shared Archive For Evidence) Settings \ Organization \ General \ Org Settings Tab : Settings / Organization / Org Settings Time Out Settings Signature Devices Case Number Formatting Person Formatting Item Belongs To Shows All People Enable User Supervisors Item Add with Checkouts Next Org Item ID Containers Case Level Permissions Email Notifications Control Settings - Google Authenticator SAML Settings Evidence.com Integration Intelligent Labeling Shared Media Settings Default Date Time Format Settings \ Organization \ General \ Translation Auto Disposition Divisions and Units Announcements IP Whitelisting On-Premise File Servers Allowed Media File Extensions Settings \ Organization \ FieldsForms Settings \ Field Settings Required Case Forms Required Item Forms Required Person Forms Settings \ Organization \ Dropdown Options \ Case Offense Types Item Categories Person Types Media Categories Notes Categories User Title/Rank Settings \ Organization \ Item Transactions \ Checkout Reasons Custody Reasons Disposal Methods Verification Settings Expected Return Date Notifications Settings \ Settings \ Offices Settings \ Permission Groups Settings \ Permission Groups \ Office Based Permissions Settings \ Permission Groups \ Location Based Permissions Settings \ User Groups Settings \ User Admin Settings \ Sessions Settings \ License Allocations Settings \ Workflows Tools \ Tools \ Storage Locations \ Adding, Editing, Creating, Moving, and Printing Labels for Storage Locations Tools \ Storage Locations \ Sorting Imported Storage Locations Tools \ Report Builder \ Creating Reports Tools \ Report Builder \ Creating Labels Tools \ Report Builder \ Cloning a Form, Label, or Report Tools \ Report Builder \ Cut off overflow text in Report Writer Tools \ Custom Data (Forms) Tools \ Discrepancy Reports Tools \ Random Audits Tools \ Data Import Tools \ Data Import \ Importing Data Tools \ Data Export Special Requests Searching for Custom Data Form and Creating Widget How to Pinpoint Locations on Google Maps from SAFE Cases Advanced Report Options Mobile App Information SAFE Mobile App - System Updates SAFE Mobile App - Downloading and Logging Into SAFE Mobile App - Adding a Case SAFE Mobile App - Adding a Person SAFE Mobile App - Adding an Item SAFE Mobile App - Searching Cases SAFE Mobile App - Tasks SAFE Mobile App - Barcode Scanner Page SAFE Mobile App - Scanning Item Barcodes SAFE Mobile App - Scanning a Storage Location / Container Barcode SAFE Mobile App - Performing Transactions SAFE Mobile App - Switching Offices SAFE Mobile App - Discrepancy Reports SAFE Mobile App - Random Audits SAFE Mobile App - Settings SAFE Mobile App - Logging Out Frequently Asked Questions Commonly Asked Questions Clear CacheHard Reload Not Getting SAFE Emails (Email Block)? Technical Overview of Login Email Warning System Updates Version 112 - Released on Sunday, May 05, 2024 Version 111 - Released on Wednesday, February 07, 2024 Version 110 - Released on Wednesday, January 17, 2024 Version 109 - Released on Monday, December 04, 2023 Version 108 - Released on Monday, November 20, 2023 Version 107 - Released on Friday, August 18, 2023 Version 106 - Released on Sunday, August 6, 2023 Version 105 - Released on Thursday, May 25, 2023 Version 104B - Released on Thursday, March 16, 2023 Previous System Updates Technical Information API Infrastructure Data Import Services and Requirements Data Export from SAFE Evidence.com Integration Information Fluid Data Import / Export and Time Conversion Issues Hardware Manualsmore - ZebraSocket handheld scannersZebra Printers Multi Factor Authentication : SAML Connectivity or Google Authenticator On-Premise Installation Specs Update Installer RMS Integrations Central Square (Gwinnett PD Georgia) Central Square (Gwinnett PD Georgia) Testing Central Square (Larimer County Colorado) Keystone (no documentation available) Safe Security Whitepaper - The source for all information security, compliance, disaster recovery,...